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If for any reason you wish to cancel your account within the first 15 days of setting up the account with us, we will issue a full refund (minus setup fees and surcharge charges) with no questions asked. To request a refund you will need to submit Cancellation request from the billing portal.

Please note that VPS, Domain names, Domain transfers, SSL Certificates, Additional domains and/or any of the hosting addons/plan-upgrades are non-refundable.

Also, there will be no pro-rated refunds issued after 15 days of service. Accounts that are terminated due to violation of Karnavati Softweb Solutions's Terms and conditions will not be eligible for any kind of refund. Additionally, accounts with any pending dues or overusages will not be eligible for any refunds.

A surcharge (processing fee) of 7% will be deducted from the refunds.

Only first-time signups will be allowed to utilize our 15 days money back guarantee. For example, if you have had an account with us, cancelled and signed up again, you will not be allowed to utilize our money back guarantee. This also applies for current customers who sign up for a second account.
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